An agent that answers your business's phone, handles the common questions and passes the rest to your staff.
A call agent picks up when your business's phone rings, answers the questions callers ask most, and passes the call to your staff when it needs a person. I build the whole pipeline: speech-to-text to hear the caller, an LLM to decide what to say, and text-to-speech to say it.
We start from the questions your customers actually ask and what your staff say back. The agent is written around those, not a generic script.
Speech-to-text, the LLM and text-to-speech are wired together so the caller hears one continuous conversation.
Hosted voice-AI services charge for every call. Where a self-run component does the job, I use it to bring the per-call cost down.
When a caller needs something the agent should not handle, the call goes to a person.
Businesses in Pakistan need phone support, but staffed call desks and hosted voice-AI services cost too much.
A call agent platform designed to serve multiple businesses, built from self-run components instead of costly paid services.
I reply to every message, usually within a day.